Logo in Gray-Scale

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Hi everyone, I uploaded my company logo in .png and .bmp format. On my print preview screen when doing up an Invoice it shows in color , but when I e-mail it the it gets to the receiver in gray-scale. I'm using Accounts Hosted How can I fix this? Thanks.
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Helena de Nysschen

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Posted 2 years ago

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Rav, Community Manager

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Hi Helena,

This sounds like a strange one! If you email this invoice to yourself, does it come through in grey-scale on the email copy as well?
Does this occur on just this one invoice or all invoices you send outbound?
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Helena de Nysschen

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Hi Rav,

Yip, comes attached to e-mail in grey-scale, on all invoices! It's always been this way, i just thought it might be time to try to fix it and that's why i asked the question.
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Rav, Community Manager

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Any chance you could upload your logo in JPEG (.jpg) format on an invoice and see if there's any change at all? 
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PHOENIX CHRISTIIAN

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My logo is .jgp...upload to Q: ...doesn't recognise and not work. I thought it's doesn't recognise jpg. what to do?