not responding when paying bill

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  • Question
  • Updated 9 months ago
  • Answered
Hi, 

I am having a problem with the following message coming up ONLY when trying to mark a bill as paid.

Using: Accounts plus 2015

Any thoughts?


Problem signature:
  Problem Event Name: BEX
  Application Name: qbw32.exe
  Application Version: 24.0.4001.1250
  Application Timestamp: 54f47d8e
  Fault Module Name: txncore.dll
  Fault Module Version: 24.0.4001.1250
  Fault Module Timestamp: 54f47eec
  Exception Offset: 000fd485
  Exception Code: c0000409
  Exception Data: 00000000
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 3081
  Additional Information 1: 050e
  Additional Information 2: 050e63461ec74a7a498d2b80823d6753
  Additional Information 3: 1b2d
  Additional Information 4: 1b2d5656dd00e070e007f6f81b6a452b


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Tara

  • 70 Points

Posted 9 months ago

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Rav, Community Manager

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Hi Tara,
In the first instance, can you please run a Verify & Rebuild of your data file -
How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)

Does the issue persist after this?