'not the same computer the software was installed on' error after cloning then replacing SSD
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Paul_6571820
Member Posts: 3 ✭
I have just replaced the SSD in my ultrabook with a larger one, after first cloning the original drive to the new SSD.
However, when I try and start Reckon Accounts 2013 I get the error telling me it's not the same computer the software was installed on, and to contact Reckon to update my license details.
Could you advise what I need to do to resolve this please?
Thanks Paul
However, when I try and start Reckon Accounts 2013 I get the error telling me it's not the same computer the software was installed on, and to contact Reckon to update my license details.
Could you advise what I need to do to resolve this please?
Thanks Paul
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Comments
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Hi there Paul,
We'll need to reactivate your licence, give our Customer Service team a call on 1300 784 253 and we can take care of this for you.
There's some info in relation to this here -
http://kb.reckon.com.au/issue_view.asp?ID=3791
Cheers
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