Payroll Premier 17/18 can no longer just select one or a couple employee to email payslip

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  • Updated 3 months ago
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There is an issue where you can no longer deselect all the employee and just select a couple of employees to email their payslip?
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Kylie

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Posted 4 months ago

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Nicky Wray

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Yes, I have found that too. This morning I tried to change the print preference to date paid rather than week end  - I waited the "several minutes" it suggested it would take but all it did was tie itself in a knot. 17/18 seems to have more issues than you poke a stick at
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Kylie

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I agree 16/17 version had issues but not this many :/
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Rav, Community Manager

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Hi guys,
Is this a new occurrence for you both or have you just noticed it happening for a while now? If so, when did it start?

Which operating system & version are you using?
(Edited)
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Kylie

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Hi no it's not a new occurrence I just have been working around it printing it and then scanning it and emailing when an employee requests a payslip. Operating system is Windows 10 Pro and version is the latest one 2017/2018
(Edited)
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Rav, Community Manager

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Hi guys,

There's a solution to this issue which is outlined with step by step instructions in this KB article here -

Unable to untick the employee from Email list

This should solve it, give it a go and let us know if it helps.

Cheers
Rav
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Kylie

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Hi Rav
I have done as per instructions now when I click email it doesn't even load the list of employees?
What do you suggest?
Thanks