Payroll Premier 2018/2019 STP issue uploading

  • 1
  • Problem
  • Updated 1 week ago
We have finally managed to get Single Touch Payroll to generate an STP export . When we upload this file to the Reckon Single Touch Payroll portal we get a schema error - instance.ExployeeData(0).Detail.PhoneNumber is not any of [subschema 0],[subschema 1] (see below). 
Photo of Ray


  • 130 Points 100 badge 2x thumb

Posted 1 week ago

  • 1
Photo of Rav

Rav, Community Manager

  • 54,888 Points 50k badge 2x thumb
That error message means that the phone number field requires attention. In particular, review if there are any special characters such as brackets, dashes or leading or trailing spaces (important) in any of the employee phone number fields.