Interestingly, when I close Reckon PP and reopen it, today's figures have appeared without me downloading again.
I did receive a message that my online licence expires on 6 August, and wondered if this has anything to do with the problem, or is this just coincidental.
Does Reckon know the answer to this problem?
you may be interested in the link https://community.reckon.com/reckon/topics/pp2016-share-prices-not-updating as I have introduced our continuing and as yet unacknowledged problem to it.
It does seem that we are not the only ones having difficulties; currently, the complete lack of ASX share downloads is concerning many others, with some people also experiencing our related irritant.
Can you confirm whether you have:
a) unticked the request of any USA stocks (even if you don't even want to deal in US stocks)
b) been made aware of the need of PP2016 needing a qwutil.dll file to correct the 'update' behaviour that came about on May 25th when USA connections allegedly changed, needing said qwutil.,dll
c) BUT: that qwutil.dll may likely be a solution for PP2016, and you are running PP2015 which I cannot comment on compatibility. Perhaps Rav's team will correct this query separately here.
But try (a), so that your updates fully run. But if you also deal in US stocks, well this of course will NOT be a good approach to your specific issue.
It may or may not be related to your portfolio VALUE recalculation, but what we've observed since May 25th with the US share is (now resolved for PP2016 users with qwutil.dll update), is that the failure to conclude US share calcs, lead on to NOT FINISHING other important calcs. Your approach of rolling dates back and forth and restarting, may be triggering a re-calculation of just the portfolio aspect, without calling up a specific UPDATE that is confronted with the issues above.
Does that throw any light on the SYMPTOM you are personally experiencing, along with Live4life ?
Thank you for replying. It's been frustrating and worrying that it's taken this long for my comment to be noticed.
I am not IT literate. I don't know how to uncheck the USA stocks. I did nothing to change any settings when this problem occurred. Because others have had the same issue and starting at about the same time, I suspect it was not caused by something I have done inadvertently in my Reckon PP 2015.
I have no IT skills and would not want to trust any IT tech try to fix it for me. I am seeking to have Reckon fix the problem.
I do not know how to do anything with the "qwutil.dll file". Furthermore, I couldn't risk doing anything like that. I have 25 years of valuable information in our file and I would not risk corrupting it by experimenting. I am asking for Reckon to please fix the problem, through an update if necessary.
I agree that "[My] approach of rolling dates back and forth and restarting, [seems to] be triggering a re-calculation of just the portfolio aspect". When I update share prices the updated shares account value is displayed in the Account balances pane on the left of the screen. So, I know that prices have come in. But the Portfolio View does not update until I do one of the three things I mentioned in an earlier comment to recalculate and refresh the Portfolio View.
In response to yo9ur three questions:
a) No. I don't know how
b) I was not aware of this until I saw comments in response to comments on the User Forum in the past few days. But I wouldn't dare try anything like this myself. This assess the risk is far too high
I can't afford to take any risk.
Gary (and Neil)
I am running Windows 7 Professional 64-bit SP1.
In response to your other queries:
a) prior to installing the new qwuil.dll, when I did a share price update for my AUS shares, the Portfolio view would not update. The prices did not change and the change and volume columns did not get filled. If I went to an earlier date and then back to today's date, those fields did contain the correct values.
b) I do not have any US shares.
c) After reading one of Gary's earlier posts, I did check if there were any US stocks ticked in settings but there were not.
d) When I installed the new version of qwutil.dll, the problem appeared to go away. I updated my AUS shares and all the prices and other details appeared immediately in the Portfolio view. I did not need to go back to an earlier date and then forward to today's date any more. Note of caution, however, I have only had this work properly on two occasions - Monday and yesterday - so only time will tell if this is a permanent fix.
As you say, I am running HAB2015 but my problem was exactly the same as that described with PP2015 and PP2016. I was very wary of installing the new qwutil.dll both because it was supposedly for a different product (Personal Plus) and for the other reasons expressed recently in this post.
However, prior to installing the new version, I did a full back up of my system (I use Acronis for this but I am sure there are other excellent products out there). This gave me the reassurance that if it did screw up my HAB2015 installation, I would be able to get back my previous system by doing a full disk image recovery. But it appears to have worked!
Just a word regarding Reckon support. I think there have been some extremely harsh words expressed in this post. Given we have had this and the share price updates fixed in a matter of only a few days, I think most of what has been said is somewhat unfair. I have just gone through several weeks of problems with an Internet Security company (in the US) sending logs back and forth and back and forth ad nauseam. I had to finally escalate the problem until a Support Specialist finally sent me a beta version of their product which fixed the problem immediately. They had known about the problem (it was a bug in their software and sending my logs wasn't going to be of any help) and had developed a fix but kept me hanging on for weeks.
Compared to that, Reckon are doing pretty well! Besides, the product is excellent and better than anything else comparable on the market IMHO.
I haven't downloaded the qu.... dll file as someone else has pointed out that a side-effect is that no longer is it possible to convert to QIF. Apparently that was being looked into but I haven't heard anything.
In late June 2016 we applied a fix to remedy issues with US share price information not downloading.
Unfortunately this fix also adversely impacted the Day Change and Day Change % columns on Portfolio View on Reckon Accounts Personal Plus 2015 and 2016.
Our Development team have created a fix for the Portfolio View refresh issues. The download and full details can be found here.
Sincere apologies for the inconvenience and frustration caused.
The issue HAS NOT BEEN RESOLVED!. It is not fixed. And he incorrectly says the problem started in June. It started between about mid May and about 20 May. The problem was obviously caused by a poorly managed in-house "fix" within the Reckon system. Therefore, it should be fixed in Reckon, not by sending out instructions to a few clients who follow this blog site to make some sort of dodgy fix that most clients couldn't do and would even know about.