PP2019 will not install with PP2017 installed. Uninstalling PP2017 creates Error Code 1723 on WIn10 Home

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  • Updated 3 weeks ago
I have just purchased PP2019 Upgrade. This requires PP2017 to be uninstalled on Win10 Home. When running the Windows Uninstaller C:\Windows\Installer\144cf.msi Error Code 1723 is displayed and the operation ceases.

Tried to reinstall PP2017 using autorun.exe - Error screen states that I already have a previous version installed, which is not the case, only PP2017 is installed.
I then ran ..PP2017\HAB\DISK1\Reckon Accounts 2017.msi, which at least gave me the option to Modify, Repair or Remove. Selecting any of these options again throws Error Code 1723.


Please help.



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Owen

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Posted 3 weeks ago

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Rav, Community Manager

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I'd suggest a clean uninstall would be your best bet from here, perhaps using a third party uninstaller such as Revo Uninstaller to ensure that all components of the program are removed.

Check out this Knowledgebase article info - Clean Uninstall and Reinstall of Accounts Personal
(Edited)
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Owen

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Thanks Rav, I will try your suggestions tonight.
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Kevin Russell, Accredited Partner

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You cant have two versions of PP installed.
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Owen

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Hi Kevin, you are correct. That's why I thought it was strange that I couldn't re-install the same version.