Print report tries to close webpage

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  • Question
  • Updated 12 months ago
  • Answered
  • (Edited)
Every time I print a report (any report) in Accounts Hosted it tries to close my web page (and thus kick me out of Reckon).  If I chose 'stay on page' it doesn't close the webpage, just opens a new blank one. But why has this started popping up all of a sudden and how do I stop it happening? It is frustrating and printing reports requires so many clicks as it is one more is not helping.
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Melissa

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Posted 12 months ago

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Rav, Community Manager

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Hi Melissa,

That sounds a bit strange. Can you please exit the file (File > Exit) and then head into the Hosted control panel to end all the active sessions present there. Once done, log out, close your browser and then retry?

Does the problem continue?

Let me know

Cheers
Rav
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Melissa

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Hi Rav,
Thanks for the fast reply! I have tried the action suggested above but it is still doing it.
Thanks, Mel
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Rav, Community Manager

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Thanks for trying Melissa,

Ok sorry but one more thing, can you please try it out in another browser and let me know if it happens there too?

Cheers
Rav
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Melissa

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Interesting, I have tried it in Chrome and it does not happen. My usual browner is Firefox.