Reckon Accounts Enterprise - credit being created by Quickbooks after paid part payment to euro supplier

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  • Updated 7 months ago
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Hi there, my client is having issue with Euro supplier bill payment on Reckon Enterprise.

Problem started when she paid 2 part payments of a large Euro bill. Mysteriously credits started to appear in the bill payment window of the Euro supplier but no one has actually entered a credit.

She thinks maybe it's because she did not change the currency rate for that particular transaction.
The Euro supplier account has an open balance of euro 29,999.00Yesterday before paying the bill the credits were up to $31,0984.69euro
She paid the bill $21,999.55 euro by clicking on these credits. Now that bill looks like it thinks it was paid with those fake credits but she actually paid it with actual money from bank account.
As a result of the above now there is open balance showing of 3528.42 euro for this supplier (that's wrong -it should be euro12.571,43  ) there is still credit amount of euro 9,043.01in the euro payment window ,

There were no actual manually inputted credit notes to use/delete  -THESE Are being created by Reckon for some reason , not sure if it's currency gain /loss?

Not sure if these have been created as she has paid and deleted the bill payments so many times trying to figure all this out - She don't know how this credit is being formed

Does anyone encounter such issue before?
Can someone shed some lights on how to resolve this issue or explain how these mysterious credits come about??
Thanks.
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TRACY

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Posted 7 months ago

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Rav, Community Manager

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Hi there Tracy,
It sounds like when your client received payment from the client you might have missed ticking the invoice it applies to.
(Edited)
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TRACY

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Hi Rav,

The credit issue arise when my client want to pay the Euro supplier's bill in 2 parts payment.

So does it still relate to missed ticking invoice?

Do you have any suggestion how she can get remove the fake credits and return the euro supplier payable balance to correct amount? (as described in my original post)
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Rav, Community Manager

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Hi Tracy
Without ticking the invoices she hasn't linked the payment so it stays on as a credit to the customer.

If this is the scenario that has eventuated, then they aren't fake credits, its just that the program has created them based on that particular set of instructions. She can delete the credit notes and make the payment again on the correct dates.
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Rav, Community Manager

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Apologies the above should have read 'bills' and 'supplier'
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TRACY

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Hi Rav,
Sorry i'm bit confused with your reply.
She did not create the credit notes, so how can she delete it?