Reckon Hosted renewal

Reckon Hosted how do I change from renewing monthly via credit card to renewing monthly via eft. I have gone through the control panel and manage users but cannot change the details.

Liz Dornbrach

100 Points

Posted 5 months ago

5 months ago

Kevin Russell, Accredited Partner

46,630 Points

Did you ring customer service?

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5 months ago

Liz Dornbrach

100 Points

I did ring but the accent was very strong and he did not explain how this would work. The guy gave me a bsb and account number but I cannot change anything via the control panel. Any ideas?

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2019-01-28T21:50:48+00:00

Kevin Russell, Accredited Partner

46,436 Points

It's never been offered as an option. Maybe hosted isnt for you if you need to pay monthly by bank debit. You know none of the other software providers have this option. I use them all by the way

2019-01-28T21:53:33+00:00

Liz Dornbrach

100 Points

Thanks Kevin. I was unsure about the eft as the renewal page does not have this option but the consultant gave me the eft details anyway. Will renew using the credit card option.

2019-01-28T21:54:43+00:00

Kevin Russell, Accredited Partner

46,436 Points

I think that's for the best

5 months ago

Rav, Community Manager

74,790 Points

Hi Liz,
Paying by EFT is an option however we'd recommend setting it up so that your payment is in well before your expiry date to ensure no interruptions in your service.
I believe our Customer Service team will need to action the change in payment option for you on our end and I apologise if there was some confusion on that aspect on your first call.
If you'd like to shoot your Customer ID and contact phone number to me in an email to community@reckon.com, I'll organise a call from the team for you.

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1 person likes this

5 months ago

Liz Dornbrach

100 Points

Thanks Rav. Will send email and hopefully should be able to set up from next month onwards. Only raised the issue because our credit card was declined even though there were funds available.