Single Touch Payroll - Google Authenticator

  • 1
  • Problem
  • Updated 3 weeks ago
  • Not a Problem
Every time I try to lodge my single touch payroll I have trouble with the Google Authenticator code saying that it is not valid.  Often I need to sync my Google Authenticator app but this time it hasn't worked.  Don't know what else I can do.  I am unable to lodge my payroll due to this.  Very frustrated every time I try to do this!!  Any advice on how I can lodge my single touch payroll please.
Photo of Linda

Linda

  • 120 Points 100 badge 2x thumb
  • frustrated

Posted 3 weeks ago

  • 1
Photo of Rav

Rav, Community Manager

  • 64,528 Points 50k badge 2x thumb
Hi Linda,
Are you using the Google Authenticator app on your phone or a browser extension?

If its a phone, is your timezone settings set to Automatic?
See the below screenshots for this setting on Android and iPhone.

 
Photo of Linda

Linda

  • 120 Points 100 badge 2x thumb

Thank you - that has fixed my problem