Single Touch Payroll

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CK_9508403
CK_9508403 Member Posts: 10 ✭
edited June 2020 in Accounts Hosted
Using Reckon hosted. Have completed 2018-19 payroll year and trying to lodge first payroll data for new year. STP wont allow a new file submission - only a relapcement file. Any suggestions?

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  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
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    Can you post any screen shots or explain which step in the process you are having trouble with and what messages you are seeing?  
  • CK_9508403
    CK_9508403 Member Posts: 10 ✭
    edited July 2019
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  • CK_9508403
    CK_9508403 Member Posts: 10 ✭
    edited July 2019
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    I should be able to lodge a new payrun - but instaead can only opt to replace one?
  • CK_9508403
    CK_9508403 Member Posts: 10 ✭
    edited July 2019
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    If I ignore the option to replace, then I cannot confirm or lodge.
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
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    When you click upload - do you get this screen - where you should select the first option - New Pay Run/Full File replacement?
  • CK_9508403
    CK_9508403 Member Posts: 10 ✭
    edited July 2019
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    yes all works as it should until i go to upload the file..
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
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    If you get that screen -and then when you click submit you get the declaration you showed above - then thats all good and how its supposed to work?
  • Sherry Humphreys
    Sherry Humphreys Member Posts: 18 ✭
    edited June 2020
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    Yes, I am having the same trouble, I have 3 entities which I am trying to lodge first pay run for 2018/2019 and quickbooks keeps trying to replace payruns, following the correct procedure. Just wondering if it is a glitch.? Doing the same for all entities, and had no trouble over the last 6 months.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited June 2020
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    Hi CK and Sherry,
    When you created the pay event file in your Reckon accounting software, did you select an option ie. did you tick the Full File Replacement or Update Event option before the JSON file was created?

    Or did you not select ANY of those options and just create the file as a normal pay event?

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  • Sherry Humphreys
    Sherry Humphreys Member Posts: 18 ✭
    edited July 2019
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    full file replacement

  • CK_9508403
    CK_9508403 Member Posts: 10 ✭
    edited July 2019
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    Yes full file replacement for me also
  • CK_9508403
    CK_9508403 Member Posts: 10 ✭
    edited July 2019
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    The declaration asks for which pay run I want to replace. I do not want to replace a pay run but add a new one. 
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited July 2019
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    aha!  thanks Rav - another lesson learned - so for a normal pay run, I knew that you do NOT tick ANY boxes in Reckon - but I didnt realise that if you do tick boxes, then this question arises when uploading in GovConnect... thanks!

    So CK & Sherry - if you make sure you dont select those options in the STP screen in Reckon Accounts - you should be able to upload successfully?
  • CK_9508403
    CK_9508403 Member Posts: 10 ✭
    edited July 2019
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    Yes that works again!!
    Thank you so much for taking the time to explain this. Another lesson learned.
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited July 2019
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    HI Sherry - see my comments below - for a normal pay run - DO NOT tick any of the boxes above the employee list... have another go at creating the file in Reckon - then upload to STP again.
  • Sherry Humphreys
    Sherry Humphreys Member Posts: 18 ✭
    edited July 2019
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    Thank you RAV, I know you must be swamped with questions thanks for your attention.

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