Single Touch Payroll
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CK_9508403
Member Posts: 10 ✭
Using Reckon hosted. Have completed 2018-19 payroll year and trying to lodge first payroll data for new year. STP wont allow a new file submission - only a relapcement file. Any suggestions?
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Comments
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Can you post any screen shots or explain which step in the process you are having trouble with and what messages you are seeing?0
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I should be able to lodge a new payrun - but instaead can only opt to replace one?0
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If I ignore the option to replace, then I cannot confirm or lodge.0
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When you click upload - do you get this screen - where you should select the first option - New Pay Run/Full File replacement?
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yes all works as it should until i go to upload the file..
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If you get that screen -and then when you click submit you get the declaration you showed above - then thats all good and how its supposed to work?0
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Yes, I am having the same trouble, I have 3 entities which I am trying to lodge first pay run for 2018/2019 and quickbooks keeps trying to replace payruns, following the correct procedure. Just wondering if it is a glitch.? Doing the same for all entities, and had no trouble over the last 6 months.0
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Hi CK and Sherry,
When you created the pay event file in your Reckon accounting software, did you select an option ie. did you tick the Full File Replacement or Update Event option before the JSON file was created?
Or did you not select ANY of those options and just create the file as a normal pay event?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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full file replacement
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Yes full file replacement for me also0
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The declaration asks for which pay run I want to replace. I do not want to replace a pay run but add a new one.0
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aha! thanks Rav - another lesson learned - so for a normal pay run, I knew that you do NOT tick ANY boxes in Reckon - but I didnt realise that if you do tick boxes, then this question arises when uploading in GovConnect... thanks!
So CK & Sherry - if you make sure you dont select those options in the STP screen in Reckon Accounts - you should be able to upload successfully?1 -
Yes that works again!!
Thank you so much for taking the time to explain this. Another lesson learned.2 -
HI Sherry - see my comments below - for a normal pay run - DO NOT tick any of the boxes above the employee list... have another go at creating the file in Reckon - then upload to STP again.0
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Thank you RAV, I know you must be swamped with questions thanks for your attention.1
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