Single touch payroll small business issues

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  • Updated 11 months ago
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STP for small business. I had hoped it would be a time saver, but it is quite an impost - there are more steps to perform than currently, given that the download and transmittal sound to be manual processes. In addition, according to the webinar, we are required to send the information at the same time as paying staff - when I asked if it could be automated or batched later, for instance in a small business with a once-a-week or month bookkeeper, or if the bookkeeper is away. I was told no, I would need to get someone in on the exact day or get someone else to do it (thus additional cost). 
Surely that's not reasonable? 
Currently I would set up the pays in the bank to release automatically, and the payslips would be sent either prior or when I return. 

The failure to automate the process - is this unique to Reckon? Is other software automated in some way so that it can be scheduled ahead of time? 

Why can't the information be sent later - either in one batch or separate batches? Is this an ATO requirement, or a problem with Reckon's software? IS there other software available that operates differently? 

Can the information be sent to the ATO EARLIER - in other words, when I process the payroll in Reckon, can I actually preform the upload at that time (not ideal as if there is a problem with the bank payment, there would be a discrepancy to be correctly later)? 

Does anyone else feel this so-called "STP" (really should be renamed to "many more touch payroll") is badly thought out for small businesses? Is there a forum for lobbying the ATO to consider alternate methods or for lobbying Reckon to provide better solution support within their software? 
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Posted 11 months ago

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Kevin Russell, Accredited Partner

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Wendy, the regulations aren't those of Reckon. They are from the ATO. If you want to complain, ring your local MHR or Senator. They are responsible for this. Not Reckon. Personally after setting it up for my clients I have found it to be not onerous at all. It's only one additional step. Along with all the other pay day administration I think it is a slight imposition given the productivity improvements which will flow for tax administration. I think small employers have been rather let off the hook over the years. The ATO is owed tens of billions in back taxes. This is part of a process to try to claw some of that back. 
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It is a simple touch of a button in  Xero. Likewise bank feeds are automated and dont need to be downloaded each time
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Rav, Community Manager

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Hi Narelle,
There are two common causes for this.
The first is that your device's time settings are not synced with the Google Authenticator app. To resolve this, open the Google Authenticator app, go into Settings > Time Correction for Codes > Sync Now.

The second cause is if you initially setup the MFA and then either deleted/uninstalled/reinstalled the app or upgraded to a new phone without first revoking the existing MFA. There's a bit more info on this here.
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Narelle Perfect

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Well I have tried the first, and I don't know if its the second because I cant revoke it as I dont have the security code, so basically its hopeless.
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Rav, Community Manager

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Not hopeless at all. You can revoke it by either using the MFA Recovery PIN code that you were presented during setup (or your own nominated Recovery PIN) or alternatively, give us a call and our technical support team will arrange to have it revoked after a security check. 
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Narelle Perfect

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That is the problem I don't have the Recovery PIN, and I have wasted over 2 hours on the phone today without even speaking to someone, this system has been nothing but hassles trying to get it set up.  
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Leisha S

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OMG!! I am so dreading settling this up....single touch.....need to change the name maybe to multi touch. More stress we don't need. SuperStream was headache enough. Fingers crossed it all works out. I feel your pain already Narelle