Software I/D

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  • Question
  • Updated 4 months ago
  • Answered
Hi all,
I cant seem to find my Software id for ato access manager to register Reckon to the ATO. Where do I find this number?
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Debbie McPherson

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Posted 4 months ago

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Rav, Community Manager

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Hi Debbie,
Your Software ID for Reckon GovConnect STP is listed in the Company & Advisers section when you're logged into the STP application in the Reckon Portal.

There's some more info on this here -
Single Touch Payroll - AUSkey and Software ID FAQ's
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Debbie McPherson

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Thank you so much - all done!
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Nicky Wray

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I have logged into the portal, but have been unable to enable MFA. I downloaded Authy on to the desktop. It says "you have no accounts - add an account here" "enter the code from the website"
what website? what "account" do you add? anyone got any clues
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Nicky Wray

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There doesn't appear to be anyway to enable MFA without scanning the QR code with a mobile device. No other code is provided in the Reckon Portal to enter into Authy. Anyone else found this or have an answer?
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Debbie McPherson

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I used my iPhone and have no problems with MFA
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Nicky Wray

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On a different note, we have to be specific about allowance types but there is no facility to add a new type as in first aid or telephone?
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John G, Information Support Analyst

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Hello Nicky,

Please see our article on STP which has a section on the new Allowance subdivisions.  These categories are to Tax Tracking Types - you can still create separate Allowance items for First Aid and Telephone, but whereas previously you may have used a Tax Tracking Type of Allowance, now you must use the appropriate of 5 categories; for all others, use Allowance - Other.

Hope this helps.


regards,
John
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Nicky Wray

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Thanks John. I already have the allowances created from the previous year, I was just querying if another category could be added for those allowances that don't fit the 4 existing (not including other) rather than using "other" when we were told to be very specific
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Jason Hollis, Head of Product

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Hi Nicky, 

Those types are specific to the ATO and not Reckon. If your allowance doesn't fit any of those categories please use 'Other'.