STP Error on lodging file - "Instance.EmployeeData[8].Detail.Email is not of any [subschema 0]

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Simone McMahon
Simone McMahon Member Posts: 3 ✭
edited March 2020 in Accounts Hosted
When trying to lodge STP file I get the error "Instance.EmployeeData[8].Detail.Email is not any of [subschema 0],[Subschema 1]"
I have looked through some FAQs and they say to go to employee 8 and enter the email address. But they already have an email address which is correct. I have tried deleting it and re entering but nothing is working?? HELP......

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited March 2020
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    Hi Simone,
    The error message is a tad misleading, its actually 'number +1' for the employee that you need to check. So in this case, its the 9th employee in the STP list that needs to be checked.
    Please ensure they have a valid email address without any invalid characters and also no spaces before or after their email address.

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  • SarahNation
    SarahNation Member Posts: 21 ✭
    edited July 2019
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    Hi Rav,
    Not all employees have email addresses....  What happens then?  This is my error message.image

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