STP issue

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Yvonne_10053140
Yvonne_10053140 Member Posts: 6 ✭
edited April 2020 in Reckon Accounts (Desktop)
I have issues with lodging single touch payroll to Govconnect, as all details in Govconnect match with those in Reckon but it shows invalid company information provided. I have been searching solutions online and knowledge browser, but it didn’t work. Can you please help me to fix it up?

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  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited April 2020
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    Hi Yvonne, I'm in the same boat.
  • Yvonne_10053140
    Yvonne_10053140 Member Posts: 6 ✭
    edited April 2020
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    it is so frustrating..
  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited May 2019
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    Sure is!
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited May 2019
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    Hi Yvonne,
    Have you checked the case sensitivity and special characters etc? The details in your Reckon accounting software need to match exactly what is presented in GovConnect (pulled from the ABR). For example if my legal company name is King & Queen Limited but I have King AND Queen Limited in Reckon Accounts, it will cause an issue.
    Please recheck all the details across the two, more info here if required.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited April 2020
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    Yvonne, just called support and they said to cull some characters on both names and i got it to work. The lady said sometimes they've found it needs to be even less than 50 characters to work.
  • Yvonne_10053140
    Yvonne_10053140 Member Posts: 6 ✭
    edited May 2019
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    Thank you Rav for the reply. Yes I have checked more than 10 times and both details are exactly the same, however it still didn't work. What should I do?
  • Yvonne_10053140
    Yvonne_10053140 Member Posts: 6 ✭
    edited May 2019
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    Thank you Kali, but in my case only 32 characters in total..
  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited May 2019
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    Including spaces? Do you use branch numbers? Is there brackets around your telephone numbers? Or any other special characters in your address details?
  • Yvonne_10053140
    Yvonne_10053140 Member Posts: 6 ✭
    edited May 2019
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    Yes, including spaces. We don't use branch numbers. No brackets around telephone numbers. 
    The only things is there is no our address shown in Govconnect, don't know whether it is a issue or not.
  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited May 2019
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    No, the missing address doesn't cause the error unfortunately.
  • Yvonne_10053140
    Yvonne_10053140 Member Posts: 6 ✭
    edited May 2019
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    I see, not much I can do then. Thank you Kali for the help, I will have to talk to Reckon in this case.

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