STP

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  • Question
  • Updated 2 months ago
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Hi,
So i had success in submitting one of the companies , The other has the invalid company info , i checked name and numbers but i would like to check the branch number that was set up in the reckon portal gov connect . I know where to find in the payroll premier . I am hoping the error message is something to do with the branch number not matching.

Sharon.
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Sharon Cowley

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Posted 2 months ago

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Rav, Community Manager

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Hi Sharon,
You may be noticing that in Payroll Premier your branch number is changing from 000 to 001 after a Single Touch Payroll export which might lead to a Invalid Company Information error.

For now, I'd recommend changing the branch number in Payroll Premier back to 000 after performing a successful STP export. 

We're going to be addressing this with an update very soon.
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Sharon Cowley

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Thanks Rav,
I have been changing branch number to 000 ,but I cant see what I entered for the branch number for the gov connect. I also just tried the branch number 001 and tried to export but I got the invalid company again.

Sharon.