STP report error message

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  • Problem
  • Updated 2 months ago
STP Error when uploading report in Payroll Premier - help!

When trying ti upload my payroll report for today's pay I keep getting the following error message in the Reckon Portal

Instance. Employee Data (13) Detail.phone number is not of any (subscheme 0), Subscheme 1).
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Jenny M

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Posted 3 months ago

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Make sure no punctuation dashes brackets or spaces in the phone number

Gary
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Jenny M

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Thanks Gary - I checked and there are none of the above so I am unsure why this is still not working.
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Robyn Kelly, Accredited Partner

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Jenny can you rty the next or previous employee's phone number?
Regards, Robyn K
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Jenny M

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Hi Robyn,  thank you for your help - Reckon tech support helped me sort this out today and I managed to lodge successfully.

Thanks again.
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Dave

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Hi Jenny, can you please advise on how you were able to resolve this error and lodge successfully? Thanks in advance
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Sylvia Daniels

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Would love to hear the result of the above, as I am experience exactly the same thing. two files, and the same errors
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Rav, Community Manager

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Sylvia,
I've replied to your other post, can you check it out please.