STP report has no employees in it

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  • Updated 2 months ago
Is anyone having issues with the STP report,? no employees are showing in my report has happened for the past three weeks. have spoken to Tech support who said to reduce data file by archiving old data and terminated employees. have done all this but today still no report!
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Andrea

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Posted 5 months ago

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Katrina Stubbs

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Hi Andrea
I'm the same, did they resolve it for you? 
So frustrating...

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Andrea

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Hi Katrina,
Archiving didn't fix the problem, I had to delete the company file and start a new one from scratch, redoing 6 weeks of pay runs for over 50 employees. We did get an STP report eventually. Has been a lengthy process and we are still having some issues with the program.
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Katrina Stubbs

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My mouth dropped reading this!!!
Reckon have a lot to answer for. The amount of time wasted fixing issues, re-installing, wait times for phone help is now just a joke - one that does not have me laughing. 
I'm still baffled that Reckon thought this would be the best way to move forward with change and demands. 
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Rav, Community Manager

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Hi guys,
Have you followed the process set out in this KB article?

Some or all employees are not showing up on STP export report
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Katrina Stubbs

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I did this last  week after being on hold for 1 1/2 hrs to reckon. They did it with me, but it didn't work. So we went back to the un-achieved data file. 
Now I've processed this week and theres still no STP. So do I waste more time archiving again. Surely there is a better/easier solution. 
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Katrina Stubbs

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Rav, I've done this twice now.
Reckon told me that I would need to process a pay in the new archived data file for the STP report to work.
I have now processed this weeks payroll ...but again the STP report is blank. 
How can I be compliant with ATO STP requirements when Premier wont work. 
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Vinita

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Hi Katrina
This has just happened to me with the last payrun STP report showing no data.
Did you end up getting is resolved?