STP still pending

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  • Updated 5 days ago
I have an STP dated 15/10/2018 which still shows as "pending". Others which showed the same changed from pending when I clicked on the details tab.  I tried to download a full file replacement, but the portal doesn't give me the choice to go back that far to replace a file.
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Wendy

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Posted 5 days ago

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Rav, Community Manager

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You've done the right thing by clicking on the Detail link as that will force GovConnect to obtain the latest status message based on the result from the ATO. If a pay event is still in 'Pending' state for an extended period of time its more than likely due to an issue with the ATO's SBR2 service at the time of submission eg, maintenance, issue, outage etc.

For example, the ATO is performing scheduled maintenance on the SBR2 service this weekend which will affect STP submissions sent during the maintenance window. More info here -
https://community.reckon.com/reckon/topics/ato-maintenance-affecting-stp-submissions-this-weekend-7-...

If you have successful submissions after this particular Pending pay event, your YTD figures have been updated.