Unable to edit govconnect settings

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  • Updated 1 month ago
Hi, I need to edit govconnect data in reckon one but am unable to find the setting. can someone point me to the right direction?

I was unable to register with GST Branch 001 so tried with 002 thinking that i will edit it later if it worked but now i am unable to find that setting. It seems this needs to be cleared from your end. Could you please assist?

I am using reckon one product.

thanks 
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Anil Anand

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Posted 1 month ago

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Kris Williams

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Can you find the cog in the top right, and book settings.
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Anil Anand

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yes i can get to book settings. however i cant see the settings to change govconnect branch number?
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Kris Williams

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Might need Rav to sort this out, sorry
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Anil Anand

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Oh I thought you had access to Rav.

I will try tech support. Thanks
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Rav, Community Manager

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Hi guys,
Anil, have you managed to sort this out?

Once a STP entity is set up in GovConnect, it can't be deleted as we need to have strict controls around this due to data security & integrity requirements.

If you haven't sent any submissions for this STP entity, then I can look at getting it deleted however if there have been, I'm not able to. I'll need the ABN in the first instance to check this out.

Just checking, what stopped you initially from registering the ABN/creating the STP entity with the correct branch number?
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Anil Anand

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Hi Rav,
I havent been able to resolve this issue. If you can assist that will be great.

So far I haven't submitted anything to ATO for this entity. The ABN for the entity is 14 165 079 907.

When I was trying to register with GST Branch 001, i kept getting the error that its already registered even though I had not ever tried to do that.

Could you please assist in deleting and recreating the GovConnect instance?

Thanks in advance. 
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Rav, Community Manager

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Ok, this should be sorted out. 
I've removed the incorrect branch registration (002) and corrected the error affecting the registration of the correct branch number.

You need to logout of GovConnect and then back in and then register your ABN again with the correct branch number. It should go through this time without a problem.
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Anil Anand

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Thanks Rav. The submission process works now and can confirm that I have been able to submit to ATO.

Much appreciated the prompt assistnace.
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Anil Anand

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thanks that will be super. Cheers