Unexpected error C=343 and unrecoverable error 13472 94708

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Gill
Gill Member Posts: 4 ✭
edited February 2017 in Reckon Accounts (Desktop)

After downloading a new antivirus program(Bitdefender Total Security 2016) I have not been able to open my Quickbook program successfully.

So I uninstalled and reinstalled QuickBooks Accounting: Small Business Edition 2011-2012. On opening QuickBooks I see a screen with Unexpected error code C=343. When I press “OK” it takes me to the Quickbooks screen so I tried to restore my company file from a backup copy to get into the Quickbooks screen, which worked but said I have to "activate" the copy to be able to change/ enter new transactions but continued on to a new screen to show "an unrecoverable error code 13472 94708" and closed down and I am back to square one again on trying to reopen .

Does anyone have any advice other than update to a current program as I only have my husband's small business transaction to enter?

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  • Gill
    Gill Member Posts: 4 ✭
    edited January 2016
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    Problem solved. Antivirus program has a ransomeware feature that blocked access. I have resolved the issue.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited February 2017
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    Great to hear you've got it sorted Gill! :)

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