Unexpected Error when sending invoices

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  • Question
  • Updated 7 days ago
I keep getting an "unexpected error occured" message when I click send invoice as an email. How can I fix this?
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bryony dann

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Posted 2 months ago

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have you tried logging out and logging back in?

Does it email via your email program, is it open before you try to email?
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Rav, Community Manager

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Hi Bryony,
Can you please try logging into Reckon One on a different browser if possible and confirm if the same behaviour occurs there when you attempt to send an email?

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bryony dann

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I tried both chrome and edge. I tried restarting the program, restarting my computer and still the same result.
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Rav, Community Manager

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Thanks for that Bryony.
We've got the Reckon One team investigating this at the moment. From what it looks like, even though that error message comes up the email is still being sent from Reckon One. It won't show up in the email history yet but we've got the team on the case to resolve this.
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Karen Arnold

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Did this get resolved as I have the same issue. I have done all of the above and cleared my cashe. It is really frustrating.