When I click on "Preview ABA File" it shows the same file (from last month transaction) regardless w

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Faddy
Faddy Member Posts: 7 ✭
edited April 2018 in Reckon Accounts (Desktop)
When I click on "Preview ABA File" it shows the same file (from last month transaction) regardless whoever logs in.
Any help is appreciated
I checked the permission no issue.
When the same user uses another computer it works fine.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,439 Community Manager Community Manager
    edited April 2018
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    Hi Faddy,
    Is this a new occurrence? ie. you've been able to perform this function previously?

    Which version of Reckon Accounts are you using?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Faddy
    Faddy Member Posts: 7 ✭
    edited April 2018
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    Reckon Accountants 2017
    Yes it was.
    But on this computer specially, who ever logs in on PC or on Reckon software it is displaying same ABA file.
  • Faddy
    Faddy Member Posts: 7 ✭
    edited April 2018
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    @Rav

    image
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited April 2018
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    Hello Faddy,

    This behaviour is likely when the Reckon Accounts application does not have sufficient permission to view the current ABA file from the temporary location it is written to.   

    When blocked it has difficulty finding the correct ABA file and will show either a previously created ABA file or a file with no data at all.   

    See this article for a number of steps you can take to rectify it.  


    Hope this helps.


    regards,
    John
  • Faddy
    Faddy Member Posts: 7 ✭
    edited April 2018
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    Thanks John,

    We tried these options already. 

    However, I'll give another go and hope that fix the issue.

    Cheers
  • Faddy
    Faddy Member Posts: 7 ✭
    edited April 2018
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    @John,

    I followed the article and it worked.

    I guess I was missing this part

    7. Go to C:\ProgramData\Reckon. (I didn't realise there is the folder there)
    8. Repeat the process 2-6

    Thanks for your kind assistance.

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited April 2018
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    Great to hear Faddy.

    regards,
    John.

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