Best Of
Re: ✅ RESOLVED - Reckon Payroll and Reckon One performance issues (14 November)
✅ ISSUE RESOLVED
Hi everyone, this issue is now resolved.
Access and performance to Reckon One and Reckon Payroll is fully available.
Thanks again for your patience all!
Rav
Re: ✅ RESOLVED - Reckon Payroll and Reckon One performance issues (14 November)
All good guys, thanks. Seems to be working fine now!
How to calculate number of weeks worked/paid for Long Service Leave.
I have an employee retiring at 31st December after 7 years. Their set work hours have changed over this time.
However they have had several periods where they have taken unpaid leave, for various personal reasons.
Is there a report that can be run to show the number of weeks worked during their time with us, so I can work their average weekly hours. Or do I do this manually?
Re: Not receiving reply emails when quotes, invoices emailed out from Reckon, help please!
Just a further update, I've asked our team to check things again on our end and accountshosted@reckon.com is not on any reputable blacklists.
Your IT team can check this either through https://mxtoolbox.com/ or https://www.spamhaus.org/
We're confident the root cause of what you're experiencing is not originating from our end but rather may be caused by your email filtering/security service or you're utilising a reputation list/blacklist that is inaccurately flagging communications from our email address as a risk.
Rav
Reimbursing an employee for paying a company bill
I've recently moved from sole trader to company structure and I'm now using Reckon.
I had some bills and expenses that required payment before the first income came through and I paid these personally looking to reimburse once payment has come in.
These bills and payments occurred in one BAS quarter. I only received payment on the last day of the quarter and now my reimbursement will occur in the next BAS.
- How do I enter these expenses (I think ok), record payment (not sure) and do the reimbursement in Reckon (I can reimburse but don't know how to link this to paying of the bill).
- Which BAS quarter do I record the GST paid in - the one I paid personally or the one the reimbursement to me from company funds occurred in?
Alternatively, if you have links to this already being answered, much appreciated - I'm not sure I know the keywords to search for.
I'm working with Reckon One and Reckon Payroll
With thanks.
Tigrando
Why Does The Gross Cost on Item List Change?
We store some of our frozen stocks at an external cold storage facility. We issue a bill to the facility noting the quantity and since there is no cost to the facility, we edit the cost to ZERO.
Upon completion of the bill, we noticed that when we go to the Company Item List on our Inventory Part, the Gross Cost is Automatically changed to zero.
This has only occurred with our Enterprise 2024 update.
Would appreciate advice to rectify this.
Thank you.
broken link to Westpac Bank in Online Banking Centre for Reckon Accounts?
The link to Westpac Bank (AU) appears to be broken,
"https://businessonline.westpac.com.au/esis/Login/SrvPage"
other links on the Online Banking Centre for Reckon Accounts page are working fine.
davidp
Updating Annual and Personal Leave Accruals
When we migrated to Reckon One/Reckon Payroll, the incorrect balances were bought over from the previous application. How can i update?
Re: Updating Annual and Personal Leave Accruals
Head into an employee's profile ➡️ Click on the Leave tab ➡️ Click Edit on the respective leave item ➡️ A window will appear that allows you to edit the leave item setup including current available hours.
Example below 👇
Rav
Re: Backup
Hi Leanne_7663246,
I am glad it worked out for you.
Feel free to reach out anytime.
Best regards,
Karren
klaura