-
ANZ Direct Bank Feed
I have an ANZ direct bank feed set up in Reckon One and, according to ANZ, it is supposed to update overnight. Yet, there is always a 24 hour delay in getting the transactions imported. I know someone who has Xero and the transactions from the day before come in at 6 am each day. I also know someone who uses Kwikbooks and…
-
Overtime and accruing leave
I have an employee on an annual salary who works overtime every month. I balance out his pay (actual vs. award) every quarter and pay him the difference. However, when this is entered into the payroll info, it then adds in extra hours (which means more overtime) and extra accrued leave. How do I stop this from happening?
-
Transitioning to STP Phase 2, Reckon One no longer recognised my Reckon Gov Connect
I couldn't find that anyone else had a problem, but for those out there tearing out your hair if it happens to you, you just have to add 001 to the Branch number under your ABN in your set up Lovely lady helped me out- such a simple thing
-
I can't log into reckon customer portal without the MFA code, but I haven't set this up yet
I haven't yet set up the MFA but when I go to log in I am asked to enter the code. how can I log into my account to fix this.
-
The YTD values from previous payroll software need to be zeroed out....
We officially switched to phase 2 for this week's payrun. What does the below mean? What happens if we dont do this? We already zeroed out the second software ID payrun (errors). We dont want to accidentally zero out up to previous payrun, with the risk of YTD details not being reported correctly to ATO.
-
Reckon One two software ID
Hi, we're having trouble submitting the last pay run to ATO. First software ID, we tried branch 001 or002, and still encountering error. Second software ID, we tried branch 001 or 002, still the same. The issue is, before submitting the last pay run's to ATO first, we did setup the new STP phase 2, the one where you have…
-
MFA
This discussion was created from comments split from: Changes to Multi-Factor Authentication (MFA) 🔒.
-
Overtime is not show up on Create pay item
Hi, I have attempted to create a new overtime payment item on all my books, but there is no options on there. It used to be there but suddenly disappeared. Please assist or suggest what to do.
-
Migrate from Xero to Reckon - Process
Hello there, I am seeking guidance on migrating from Xero to Reckon. Could someone please provide me with the necessary steps to transfer my company data from Xero to Reckon? I am hoping to avoid starting my company file from scratch and also wish to retain the company file structure that was set up in Xero. Your…
-
First payrun in STP2
Not happy! Completed all the steps to migrate employees across to STP2, casuals seemed to work OK but part timers all had errors, software wanted their standard hours. Well, there are no standard hours, these change fortnight to fortnight. In the old software having a zero worked OK and this is a good check as if they…
-
Is Reckon One on the way out?
Wondering if Reckon One (online) is an ongoing business or is it unsupported. We never get any announcements, like price increases etc and support emails never get answered. Today, we notice that two bank feeds are not working any more, and since we don't get replies to support tickets, is it time to find a new supplier?…
-
Can't edit payrun or access employee data in Reckon Payroll
When I click on an employee I get 500: Internal Server Error; when I click on the edit symbol next to an employee's name in the pay run a blank screen appears with 3 blue dots but then nothing happens (the three blue dots just disappear after a while).
-
STP2 Checklist Error
Working my way through the checklist to migrate to STP2, and I can't complete the "allowances checklist" - I keep getting this error. I have logged out and in and still no luck. Staff pays are due today, and I can't use the new system until I complete the checklist, and now I can't access the old system either. To say I'm…
-
Fuel receipts
What is the easiest way to enter fuel receipts into reckon one, do I need to create a supplier then a bill then a payment? Curious also if I want to track unleaded and diesel, do I create an item or account? We are a small lawn mowing business. Thankyou
-
change from ReckonOne to ReckonPayroll
I have just completed the steps to change a book to the new payroll system but now have the white screen of death with just the three blue dots flashing. Any ideas on what the problem may be? Running Win10 on Dell.