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Hi Everyone! 👋 Writing this regular post is one of the favourite parts of my role. We love reading and listening to every piece of customer feedback (and not only what’s shared directly with Reckon; but also far and wide on the internet); digging into it and really understanding what's happening. We work hard on figuring…
✨ What are Qualifying Earnings? Under Payday Super, super guarantee and super payments made under collective agreements, are calculated from an employee's qualifying earnings (QE). Qualifying earnings is a new STP reporting category which includes payments from ordinary hours of work, and some other payments. QE must be…
Happy EOFY everyone! Its that time of year again and if you're starting to get prepared for your EOFY finalisation, then hopefully this tip makes things a lot easier for you. I'm going to highlight a couple of reports that I'd highly recommend utilising to help make your EOFY reconciliation a breeze 🙂 ✨ The STP YTD Report…
Hi Everyone I have had an employee query the tax withheld in his pay . Over the last 6 pay runs ( which are fortnightly ) they have all been correct when I have inputed them into the ATO calculator except 2 . One was $136 short and the other $146. I have not gone back any further I cant find any reason why these would be…
Welcome to this week's #TipTuesday, I'm super excited to share this one! Reckon One's latest update introduces a brand new report; the Employee Earnings Summary Report which gives you an overview of employee earnings and help reconcile your payroll data with STP submissions and more! The Employee Earning Summary is…
Hi, Are there any technical issues happening at the moment? I’ve just lost an entire pay run. Initially, I received a “500: Internal Server Error” message, and now I’m getting another error at the top of the screen whenever I try to do anything within a run. #reckonpayroll
I was trying to register a client in Reckon GovConnect but it came up as GST Branch 002 instead of 001. The ABN is 92 092 765 056. I have not lodged anything through Branch 002 but need to register Branch 001 as this is the correct one. It won't allow me to setup Branch 001 as says already been registered try a different…
I would like to use a new bank account for payroll. I am using Reckon One. Any help appreciated!
I recently entered the pay date for June's wages as July 1st in error which obviously put the pay run into the 2025-2026 financial year. I did an adjustment to the pay run to change the date to the 30th June so now the figures are all reading correctly in the app, and are now in the 2024-2025 year. My end of year figures…
I am not able to upload our STP, the ATO is rejected the submission. Not sure where to find these codes, googled and looked throughout the settings Please help :)
got this after submitting this week's STP. i did not do anything different from the past, and it is the first time i got this error message. help! The value specified for an item does not match the item type (value = "-12.05", item type = Decimal, uniqueID =…
I've just done a pay run but mistakenly put in today's date when it should have been set for 2024/25. How do I fix this?
I'm sure I'm missing something but I can't seem to update a salary sacrifice amount on employee's profile can you please point me in the right direction thanks, Bernadette
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