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Hi Everyone! 👋 Writing this regular post is one of the favourite parts of my role. We love reading and listening to every piece of customer feedback (and not only what’s shared directly with Reckon; but also far and wide on the internet); digging into it and really understanding what's happening. We work hard on figuring…
From 1 July 2026, employers will be required to calculate and report Super Guarantee using Qualifying Earnings (QE) as part of the ATO's Payday Super requirements. If you haven't completed your setup for Payday Super yet, there are just a couple of steps. ✨ Qualifying Earnings Under Payday Super, super guarantee and super…
✨ What are Qualifying Earnings? Under Payday Super, super guarantee and super payments made under collective agreements, are calculated from an employee's qualifying earnings (QE). Qualifying earnings is a new STP reporting category which includes payments from ordinary hours of work, and some other payments. QE must be…
Happy EOFY everyone! Its that time of year again and if you're starting to get prepared for your EOFY finalisation, then hopefully this tip makes things a lot easier for you. I'm going to highlight a couple of reports that I'd highly recommend utilising to help make your EOFY reconciliation a breeze 🙂 ✨ The STP YTD Report…
In Phase 1, I could set up the default password when I send out the payslip. For existing employees, the default password still works. I have added a new employee. Where do I set the default password? The new staff just told me that her payslip is not password-protected. Also, where can I set up the default message with…
Hello I have been using Reckon payroll since our upgrade from payroll premier October 2023, however I have been running both payrolls concurrently to check details etc. and using the aba file from Payroll Premier - I can't seem to understand how it is done in Reckon. Can anyone help me with this please.
Hi Team, I have found an error in doing the pay run with regards to two employees not being taxed. Incidentally, these two employees happen contribute extra tax (up tax variation). I rang Reckon Support earlier today (11.19am) to report this matter, and to be told the matter was being looked at and should be resolved…
Hi, It is end of fringe benefit tax year. My accountant has provided me the grossed up amount of reportable fringe benefit amount which I need to enter for the employee with the last March pay cycle. But I can't seem to find where I would enter this amount? Any advice appreciated. Thanks
When there were problems in January with the payrun submissions reverting to draft on this App I accidentally submitted a payrun twice. When I realised my error I submitted an adjustment trying to get rid of the error. Under payruns on the App all looks fine with only one payrun showing correctly. But in the STP records…
Hi Community team Is there a particular reason why a warning message is appearing on super and salary sacrifice when I try to create a pay run?
Hi Reckon team I can see there's a pay status indicator on the pay run list screen and it's associated statuses. However that only indicates the submission has been sent but not necessarily if it's been successful or not. Is there any way to add the STP status to that list page as well?
I am trying to add long service leave to my employee's profile and the App lets me enter all the data but when I get to the end of the process the save button doesn't appear to work. The cancel button does and it then reverts
I have an employee who we let go and are going to pay out his notice instead of taking it, can you please advise the steps to set up payment in lieu of notice correctly. thanks
I currently have a subscription with Reckon but when I log in I'm asked to accept new price which I'm happy to do. But when I click accept it's has an error message saying Google can't process? Should I cancel my subscription through google and then resubscribe? I rang reckon and they can't seem to fix this
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