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Hi Everyone! 👋 Writing this regular post is one of the favourite parts of my role. We love reading and listening to every piece of customer feedback (and not only what’s shared directly with Reckon; but also far and wide on the internet); digging into it and really understanding what's happening. We work hard on figuring…
✨ What are Qualifying Earnings? Under Payday Super, super guarantee and super payments made under collective agreements, are calculated from an employee's qualifying earnings (QE). Qualifying earnings is a new STP reporting category which includes payments from ordinary hours of work, and some other payments. QE must be…
Happy EOFY everyone! Its that time of year again and if you're starting to get prepared for your EOFY finalisation, then hopefully this tip makes things a lot easier for you. I'm going to highlight a couple of reports that I'd highly recommend utilising to help make your EOFY reconciliation a breeze 🙂 ✨ The STP YTD Report…
Hi, I need to change my ABN details in Reckon Payroll due to a company restructure. From what I've researched it seems I need to setup a new account is that correct? What does that mean in terms of accessing the old and new accounts? Obviously I don't want to pay for two separate accounts when only one is active. Will I be…
Hello I signed in Tuesday without a problem (Administrator), trying to sign in now and getting this error. I know the new sign in has been delayed, but have tried both the addresses and get the same error. Thank you - Gayle
My undserstanding was that MFA applies every time you log on. I have logged in multiple times today and have not been asked for multi factor authentication. I have checked the settings and MFA is enabled
Hello - When terminating an employee and 2 Annual Leave items are entered (due to annual leave paid at 2 different rates) - only one is recognised as leave taken and the leave balance does not reduce correctly. Screen shots below. The leave balance does reduce correctly when I do 2 Annual Leave items in a normal pay, but…
We have a new employee whose annual leave accrual is not accruing. Personal leave and RDO's all accruing correctly. I have had to manually input the A/L accrual for each pay run. Any suggestions as to why this is occurring please?
Hi, One of my clients has an employee who doesn't have, and doesn't want, an email address. An email address is a required field when setting up an employee in Reckon Payroll. How do I overcome this problem and successfully set up this employee?
Hi We only use Reckon One for bank payments & payroll reporting as we use Reckon Payroll In the last few weeks, transactions for a few older pay runs which have been processed and finalized (one being from 2023) are appearing in the Bank Payments as Payments to Be Made How would I go about removing these? I did attempt to…
I am receiving the following message when trying to access Employees: any suggestions as to why this is occurring?
I can login via the Portal so looks like the upgrade is in place but I can't access any of the employee's error message is Response not successful: Received status code 400 I have payroll tomorrow, any suggestions? Thanks, Bernadette
Hi Team, I want know if it's ok to change the accrual in Reckon Payroll as this is how it is in the system. Annual leave = 2.923077 Personal leave = 1.461538 With the way it is currently set, the accrual doesn't always calculate correctly. Example (1.47 instead of 1.46 & 2.93 instead of 2.92) When we had payroll premier,…
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