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Our teams have been working away on some really exciting upgrades for reports in Reckon One and I’m super excited to share that we’re getting close to putting them in your hands 🙌 Before we roll these changes out more broadly, we’re looking for a small group of Community members to get early access and help shape the final…
Payday Super is coming into effect on 1 July 2026 - and we’re here to help you get compliant, confident, and ahead of the curve ✅ We’re visiting nine locations nationwide in April and May 2026 with clear, practical sessions that cut through the noise and show you exactly what you need to do. Why attend? Understand what…
The upgrades just keep coming and we're super excited about this one! Payruns have received a major improvement in this latest Reckon One release! Check out the full details below. ✨ A new & improved payrun experience! Creating a payrun has been given a major enhancement with the introduction of a full-page editing screen…
I processed the first pay run yesterday post migration from Desktop Payroll Premier to Reckon Payroll - Was not a great experience! We have 94 employees, mostly casuals - this therefore requires me to manually enter the time worked for each employee (most of these employees also have multiple pay rates) a task which…
I created a pay run and status is paid. I have sent to STP yet. i want to amend someone leave. It will allow me to revert to draft but it will not change from paid to draft. Am i doing something wrong?
I had a TFN error in 3 payruns and the Status of the Reckon GovConnect report was showing as Error. I corrected the TFN for the employee and then resent the report without ticking update or replacement. Now the Activity statement at the ATO has recorded those 3 payruns twice each. How do I correct this? Thanks
I need to change an Employee's status from regular employee to Closely Held but can't work out how to - can someone please give me a link? Thank you.
We recently migrated from Payroll Premier to Reckon Payroll. In Reckon Payroll, I try to terminate an employee in Reckon Payroll. However, there is an error message pop up "Employee could not be terminated". Does anyone konw how to check what wrong and fix the error? Many thanks
I've recently updated to STP Phase 2 from Reckon One. I am having trouble viewing the payroll summary report. Currently, I need to scroll across to see the last 5 columns but then the first 3 columns including the employee name disappears. The only way work around I can find is to reduce the website page size to 75% It's…
Before switching to phase 2, a draft payrun was prepared and payslips were printed. Why is the fortnightly tax in phase 2 a lot lower than what it should be? Even if you try paycalculator websites, the draft payrun from Phase 1 matches what it should be. Why is Phase 2 taxing the employees too low? e.g. one employee earned…
Hi Team, I want to change the default of sending an email copy of each employee payslip to our login email address as all staff can see the payslips. How do I remove the default of sending them as a copy to our default email? Nobody needs a copy of the payslips other than the intended recipient. I can log in to our Reckon…
Hi~ I'm going to help our clients to upgrade from STP Phase 1 to Phase 2. However, from yesterday, when I clicked "Go to payroll" button, always loading to the screen blow, even change to other account to sign in, still couldn't proceed. Can you help to check what's going on there? Is that Reckon system maintenance problem…
I am trying to reconcile an employees accumulated leave - annual, personal, conference and Long service leave, but when I run the calculations on an Excel sheet - I dont get the same balances as what is indicated on the Reckon balance for the employee. I have cross checked multiple times but cannot work out why there is…
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