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Our teams have been working away on some really exciting upgrades for reports in Reckon One and I’m super excited to share that we’re getting close to putting them in your hands 🙌 Before we roll these changes out more broadly, we’re looking for a small group of Community members to get early access and help shape the final…
Payday Super is coming into effect on 1 July 2026 - and we’re here to help you get compliant, confident, and ahead of the curve ✅ We’re visiting nine locations nationwide in April and May 2026 with clear, practical sessions that cut through the noise and show you exactly what you need to do. Why attend? Understand what…
The upgrades just keep coming and we're super excited about this one! Payruns have received a major improvement in this latest Reckon One release! Check out the full details below. ✨ A new & improved payrun experience! Creating a payrun has been given a major enhancement with the introduction of a full-page editing screen…
I have been migrated to Reckon Payroll from Payroll premier and I used to be able to edit the commission name on each line on the pay slip the on line Reckon Payroll does not seem to give me that option have I missed something? is there a note option? or do I have to do a spreadsheet and attach to a payslip like we did 20…
When I have tried to upgrade to STP2, I notice my Book Name is blank and this is preventing me from moving forward, how can I resolve this?
Hi everyone We're currently investigating reports from some customers who are receiving a 500 Internal Server error message when trying to access an employee and/or a blank menu when attempting to edit a pay run. Screenshot examples of the errors below. Our teams are currently investigating this at the highest priority and…
I have "Super User" access to the Reckon books that I use, but when trying to update for STP2 I keep getting this error. Another post said to take authorisation away and re-give it and wait a few hours, which we have done, but I am still getting the error. Any ideas please?
I ran our first pay run after moving from payroll premier to reckon one but notice the YTD have not updated in the employee's record - it did update on the pay slip though. Any suggestions why this would happen. Also once we have rectified this can I set up STP2 now having done one pay run or do I need to do something else…
How do I make the adjustment where the first two characters must be one of the following: RT, RD..........??
Hi Salary Sacrifice is showing as Total RECS rather than Total Superannuation - in YTD summary This was because the incorrect setting of pay item/superannuation please see below screenshot. Please assist how to amend the setting. Thanks Elizabeth
Have just changed to the new STP2 system and doing a payrun but need to edit several employees. Click on the edit icon and the screen appears but doesn't load... Any suggestions? Thanks
with all the changes, how about fixing the loading times so you don't have to lose half the day trying to do a pay run. also good job on stp phase 2 not being able to change any payslips
This just isn't cutting it..... Don't need the reports index in the print just the vital details which won't print as the Reports index is taking up all the room...... Thanks
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