Reckon Accounts Premier Edition 2014 suddenly started loading slowly

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Mia Cranes
Mia Cranes Member Posts: 25

On Monday our Reckon Accounts Premier Edition 2014 started loading extremely slowly.  We have done all the troubleshooting we can on the computer but without success.  We are running Windows 8.1 and have all Windows Updates current. 

The only recent change we've had was a storm came through and fried our router but this has been replaced.  Everything else on our system is running normally.

Any suggestions?  We've looked for a Reckon Accounts update thinking that may be the problem but can't find any.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,581 Community Manager Community Manager
    edited February 2017
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    Hi Mia,

    This KB article has some steps that may help out in relation to the problem you're experiencing - 
    http://kb.reckon.com.au/issue_view.asp?ID=3793

    In particular, the points regarding your network configuration/condition.

    Let me know how you get on,

    Cheers
    Rav

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  • Mia Cranes
    Mia Cranes Member Posts: 25
    edited November 2015
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    Thanks Rav, we have gone through all of the suggestions and today contacted Customer Support who exhausted their troubleshooting list.  They have asked us to have IT check our network response rate again and will call back to see how we went with that.  IT says the rate is fine so not sure where we will go from here. 

    I will post the solution when we find one.