reckon accounts no longer starts

Rick GibbRick Gibb Member Posts: 2
edited September 2017 in Accounts Personal Range
Reckon Accounts no longer starts since latest Windows 10 update

Comments

  • RavRav Administrator Posts: 9,801 Administrator
    edited August 2017
    Hi Rick,

    Are you encountering any error messages when trying to launch?

    Which version of Reckon Accounts Personal are you running?
  • Rick GibbRick Gibb Member Posts: 2
    edited September 2017
    Hi Rav,
    I am running Reckon Accounts Personal Plus 2017. My laptop is a Dell Inspiron 15 with AMD chip.
    I get a Windows message in the form of a blue box with white text stating This app cant run on your PC. To find a version for your PC, check with the software publisher.
    The Reckon Home Inventory Manager still starts OK. The problem started just after I installed the latest auto-update to Windows 10.
    Thanks.
  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited September 2017
    Hello Rick,

    First step is to reboot your PC and try again.

    If you still get the message then un-install and re-install the programme, using this clean un-install guide.


    regards,
    John


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