1. I don’t know why we didn’t receive a renewal. Nor did the person from Reckon who I spoke to. Nor did they seem to care much that we hadn’t received it but were helpful in fast tracking the renewal.
2. Yes our contact details were up to date. I was regularly receiving email propaganda from Reckon about what a great product they say it is, just not this thing we really needed to know.
3. No it wasn’t being delivered to a spam folder – we checked.
4. It happened in May 2016 and again in May 2017. I don’t know if we will receive it successfully in May 2018 so we’ve put in our own reminder system.