reckon hosted bank data import wizard running but not visible

Chris BullChris Bull Member Posts: 4
edited June 2018 in Accounts Hosted
I accidentally closed the bank data import window mid process and now cannot restart the import process. It says the process is running but does not display a window. Tried logging out and logging in again no change.

Comments

  • RavRav Administrator Posts: 9,790 Administrator
    edited March 2018
    Hi Chris,
    Try pressing Alt+PageUp to bring the window to the foreground. 

    Let me know how you go
  • Chris BullChris Bull Member Posts: 4
    edited March 2018
    Sorry i should have said i already tried that tip and no luck!
  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited March 2018
    Hello Chris,

    Sounds like some process has frozen on your remote session.  Please Log off all Remote Sessions through the Hosted Control Panel and then try again.  


    regards,
    John
  • Chris BullChris Bull Member Posts: 4
    edited March 2018
    I came back today after leaving it all night and the bank data panel opened up ok but after I put the period end date in the window the panel disappeared and now the process is running again with no window showing! Ctrl + Page Up does not help.
  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited March 2018
    Hi Chris,

    Was that Ctrl+PageUp or Alt+PageUp that you are clicking?  Its the latter that needs to be done.

    regards,
    John
  • Chris BullChris Bull Member Posts: 4
    edited March 2018
    Doh, sorry you are right thanks, all good now.
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