We have renewed our licence but I cannot find the installation key to upgrade from Accounts Premier

Shannon HarkinsShannon Harkins Member Posts: 5
edited August 2019 in Accounts Business Range


  • ZappyZappy Accredited Partner Posts: 4,460 ✭✭✭
    edited August 2019
    Did you log in to the members' area? The inatallation code for the update is there. Thanks for your question
  • Robert SmeallieRobert Smeallie Member Posts: 84
    edited July 2018
    Hi Shannon
    When you renew your license and upgrade it Reckon normally sends you an email which contains the link to the download site and also give you the Installation key in the email. That has been my experience when updating from 2017 to 2018.

    You should also find the Tax Tables update which will include the ability to enable Single Touch Payroll feature. Also need to install the Reckon ATO Portal application so you can lodge your BAS/IAS electronically.

    Robert Smeallie
  • Shannon HarkinsShannon Harkins Member Posts: 5
    edited July 2018
    Kevin - Yes, I've logged in to the members area and it shows me that we've renewed/updated to Reckon Accounts Premier 2018 - 5 User Annual Lic, but I cannot see an installation key anywhere.  Where do you find it.

    Robert - getting an email is usually my experience as well but we haven't received anything this time.
  • RavRav Administrator Posts: 9,871 Administrator
    edited July 2018
    Login to the Members Area, click Download Software, select your product and click Next. 

    You'll see your IKC listed in the following screen. See example below
  • Shannon HarkinsShannon Harkins Member Posts: 5
    edited July 2018
    Thankyou, found it :-)
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