Problem: Version R2 Reckon Cloud -Using Edge Browser Windows 10 - Copy/Paste and Mouse Slide

Julie Stewart
Julie Stewart Member Posts: 4 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Hi Ray, I was wondering during the next planned maintenance will you be fixing the mouse slide and the copy/paste to clipboard. Since the new version R2 went in, it no longer works. Regards the copy/paste I cant actually highlight the text to copy it, to place it in the clipboard. Plus, I can no longer use the mouse slide when trying to select a particular customer or assign a job ref to an invoice etc. as the slide doesn't work anymore either. Was fine before R2. This is when using Edge browser in Windows 10. Cheers Julie.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,648 Reckon Community Manager Community Manager
    edited August 2018
  • Julie Stewart
    Julie Stewart Member Posts: 4 Novice Member Novice Member
    edited August 2018
  • Julie Stewart
    Julie Stewart Member Posts: 4 Novice Member Novice Member
    edited August 2018
  • Julie Stewart
    Julie Stewart Member Posts: 4 Novice Member Novice Member
    edited August 2018
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,648 Reckon Community Manager Community Manager
    edited August 2018
    Hi Julie,
    When you attempt to copy & paste, what is the process you're going through? ie. are you using Ctrl C to copy & Ctrl V to paste?

    Reckon Accounts Hosted was updated recently and one of the updates was to remove the need for the clipboard and instead direct copy & paste is available through Ctrl C & Ctrl V.

    Can you confirm this is working for you if you perform this process?
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