I can't email direct from Reckon again, how do I fix this? Also is there a list of emails I have se

Nicole Cook
Nicole Cook Member Posts: 2 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I can't email direct from Reckon again, how do I fix this? Also is there anywhere that I can check to see a list of emails I have sent through Reckon?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited November 2018
  • Nicole Cook
    Nicole Cook Member Posts: 2 Novice Member Novice Member
    edited November 2018
    Hi, No error message at all, it looks just like the email has gone through.  I only realised there was a problem yesterday when a customer requested a statement along with three invoices and I went into Reckon and "sent" them and then the customer rang two hours later to ask where they were.  I then printed and scanned and sent them manually so to speak so I know that my email system is working and that the correct email address is recorded in Reckon.  I have tested it this morning and it is still not working so now I am very concerned as to how long I have been sending emails of invoices etc and the customer has just not been receiving them.  Is there a "log" or something of emails sent through Reckon?
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited November 2018
  • Unknown
    Unknown
    edited August 2019
    This content has been removed.
  • ST_7066710
    ST_7066710 Member Posts: 2 Novice Member Novice Member
    edited November 2018
This discussion has been closed.

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