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Add payment not working from Reckon One Transactions Screen

Kate
Kate Member Posts: 15
edited February 2019 in Reckon One
Using Reckon One in Chrome 71.0.3578.98 in the Banking Screen under Reckon One Transactions, when I click on ‘Add payment’ it comes up with the following screen (see image). In Firefox 65.0 it will do the same thing except if I first click on the down arrow next to ‘Add payment’, if I do this first it will bring up the correct add payment screen. image

Comments

  • Rav
    Rav Administrator Posts: 13,249 Community Manager Community Manager
    edited February 2019
    Hi Kate,
    I just tested this out on Chrome and Firefox as well (same versions as you) and wasn't able to replicate the screen you're receiving.

    Can you please try logging out of Reckon One and the Reckon Portal itself as well (sign out icon in the top right corner) and try again after a couple of minutes.

    Also, does the screen render properly if you do a hard refresh using Ctrl & F5 commands?
  • Kate
    Kate Member Posts: 15
    edited February 2019
    Thanks Rav, I just tried as you suggested and the screens come up correctly now.