Expired Hosted account - No Notice??

Emily Ramaswamy
Emily Ramaswamy Member Posts: 1 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I just went to log in to my accounts hosted tonight & it's saying that my account is expired! I didn't receive any notifications that I can see that renewal was due. I'm in a total panic!! Does this mean that all my information is gone??? 

Comments

  • Jacqui Allen
    Jacqui Allen Member Posts: 223 Reckoner Reckoner
    edited March 2019
    Don't panic, just call tomorrow and pay your subscription and you should be good to go.
  • Jacqui Allen
    Jacqui Allen Member Posts: 223 Reckoner Reckoner
    edited March 2019
    Login to members and check your contact details
  • Zappy
    Zappy Accredited Partner Posts: 5,232 Accredited Partner Accredited Partner
    edited August 2019
    Emily the notification went to the account holder. You should speak to customer service about this. You should also be taking regular backups. Don't believe anyone who tells you it's not necessary. You need to back up every day and copy it to your local drive.
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,133 Reckon Community Manager Community Manager
    edited March 2019
    Hi Emily,
    We'll send out a renewal reminder 30 days before the expiry date of the subscription and a follow up phone call if its getting close to the expiry date.
    Are you the account holder? We might need to check if your contact details are still up to date eg. if you've changed email addresses phone numbers etc.

    Give us a call when you can and we can get this straightened out for you.
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