I have 14 errors on my single touch payroll have tried resubmitting but get the same error message

Lyn Horton
Lyn Horton Member Posts: 7 Novice Member Novice Member
edited October 2024 in Accounts Hosted
The message says "error message" ?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited March 2019
  • Lyn Horton
    Lyn Horton Member Posts: 7 Novice Member Novice Member
    edited June 2019
  • Lyn Horton
    Lyn Horton Member Posts: 7 Novice Member Novice Member
    edited June 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited March 2019
  • Lyn Horton
    Lyn Horton Member Posts: 7 Novice Member Novice Member
    edited March 2019
    i have an ABN in the my hosted SBR software services? 
  • Lyn Horton
    Lyn Horton Member Posts: 7 Novice Member Novice Member
    edited March 2019
    I have just found it and have put in the ID will this resolve the issue?
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited March 2019
    Did you follow the process listed here? If so, then yes this will resolve the Software ID error. The next pay event that you submit should go through ok provided there are no other issues that require attention.
  • Lyn Horton
    Lyn Horton Member Posts: 7 Novice Member Novice Member
    edited March 2019
    It is not my current ones that have the error it is the first ones will this fix the problem?
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited March 2019
    No it won't change anything for old pay events because the Software ID wasn't registered at that stage. Bear in mind STP is reported on YTD basis so your new/current pay events will have updated your balances.
  • Lyn Horton
    Lyn Horton Member Posts: 7 Novice Member Novice Member
    edited March 2019
    thank you 

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