Single Touch Payroll

Bob Barbuto_9914567
Bob Barbuto_9914567 Member Posts: 4 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I am trying to lodge my first STP and reach the point of lodging. A message comes up: Invalid Company information. Please check your ABN/WPN, Company Name and Branch number match those set in Reckon GovConnect Single Touch Payroll for your company.
My question is how do I see the information in the Reckon GovConnect to know what is mismatched.
I understand that Support is probably very busy but after spending hours waiting to get through I hope someone in the Community can assist

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager
    edited June 2019
  • John Gibson
    John Gibson Accredited Partner Posts: 47 Accredited Partner Accredited Partner
    edited June 2019
    Usually it is the Legal Name that is the problem - when STP is set up you must make sure that Legal Name in Reckon file exactly matches what shows in the STP set-up - usually CAPITALS issue. In Reckon file go to Company (top of screen) Company Information, in the Legal Name box ensure exactly same. Otherwise may be that you have not notified the ATO of software ID (found in the Reckon GovConnect STP Company and Adviser Info area) (ph ATO 1300 852 232)
  • Kim_10076666
    Kim_10076666 Member Posts: 4 Novice Member Novice Member
    edited June 2019
  • John Gibson
    John Gibson Accredited Partner Posts: 47 Accredited Partner Accredited Partner
    edited June 2019
    The software ID of Reckon will be different from the software ID of Reckon GovConnect. It is the Reckon GovConnect software ID that should be reported to the ATO (1300 852 232) which is auto generated - and not editable.
  • Bob Barbuto_9170153
    Bob Barbuto_9170153 Member Posts: 5 Novice Member Novice Member
    edited June 2019
    I looked and could not find the problem and rang every day the support line but could not get through which I do understand, however I rang the support line Saturday at 9.00 am and got through in 5 minutes. The support person (I don't know his name) was fantastic. He logged into my Computer and fixed the problem in 5 minutes. He need 12 Gold Stars for his work.
This discussion has been closed.

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