STP error message

WendyWendy Member Posts: 43
edited July 2019 in Accounts Hosted
Have uploaded final pay, and then created final pay event. When in Reckon Gov Connect I got an error message
"instance payroll event payroll detail required property "total gross" instance payroll event payroll detail required property "total payg".
HELP

Comments

  • RavRav Administrator Posts: 11,107 Administrator
    edited June 2019
    Hi Wendy,
    When you're uploading the final pay event file into GovConnect, please ensure you select the Update Event/Finalise Year option.


  • WendyWendy Member Posts: 43
    edited June 2019
    Thanks Rav - I should have looked harder!
  • Kerri SwainKerri Swain Member Posts: 1
    edited July 2019

    Hi Rav.  That didn't work for me.  In GovConnect it is showing the totals as zero but if I go into details each employee has a total.
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