Payroll Premier freezes for hours when changing printing preferences to Date Paid then it will stop

Berlin Sunga
Berlin Sunga Member Posts: 3
edited November 2019 in Payroll Premier
Hope someone can help this not so techy here.. it's so frustrating everytime we change the Printing preferences to "Date Paid", Payroll premier will freeze for hour then eventually will stop working. We are doing the usual backing up but then a message shows that the file has been corrupted. Now, I can't even edit a single employee detail and cannot generate reports. It's really distressful as we need to generate payroll summaries as required by ATO but can't do so! been calling for a tech support but no one picks up! help please..