STP final pay or EMDUP file

Tania Lindenmayer
Tania Lindenmayer Member Posts: 37 Reckoner Reckoner
edited October 2024 in Accounts Hosted
Can i lodge my pays with the old method emdup.  The STP will not load my final file and there is not help fixing it as reckon is not taking calls.

Comments

  • solomon Megharaj_10105556
    solomon Megharaj_10105556 Member Posts: 21 Novice Member Novice Member
    edited July 2019
    What was the problem??
  • KYLIE_10112785
    KYLIE_10112785 Member Posts: 2 Novice Member Novice Member
    edited July 2019
  • Tania Lindenmayer
    Tania Lindenmayer Member Posts: 37 Reckoner Reckoner
    edited July 2019
    it does not tell me the problem just Failed to save pay run event data.  I am able upload and save prior events.  
  • solomon Megharaj_10105556
    solomon Megharaj_10105556 Member Posts: 21 Novice Member Novice Member
    edited July 2019
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
    Tania... You could use the Empdupe process if you want and if you have less than 20 employees (ie not due to start STP until 1 July) but the easiest way to do the year end if you have Hosted - is to upgrade to 2019 R2 - then choose the year end finalise option to create your .json file and upload this - but make sure you select the 2nd option to upload which is : Update a previously completed ATO submission or Finalise Year... this should work if you have previously been submitting STP files during the year with success?  
  • Tania Lindenmayer
    Tania Lindenmayer Member Posts: 37 Reckoner Reckoner
    edited July 2019
  • Tania Lindenmayer
    Tania Lindenmayer Member Posts: 37 Reckoner Reckoner
    edited June 2020
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited July 2019
    Hi Tania,
    The 'Failed to save pay run event data' is caused when there are invalid characters in the pay event (.json file) or if the .json file has been modified.

    I'd recommend going into Hosted and checking fields for any special characters and correcting them. The most common one we've come across is quotation marks in addresses, brackets/dashes in phone numbers etc.
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited July 2019
    also look for / in address fields?
  • Kim Herriman
    Kim Herriman Member Posts: 15 Novice Member Novice Member
    edited June 2020
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited July 2019
    Kim - you need to have 2019 R2 installed - then when you select Finalise Year - a box pops up asking for the correct financial year - you select 18/19 and then all the employees you have had for the year will show up.
  • Kim Herriman
    Kim Herriman Member Posts: 15 Novice Member Novice Member
    edited July 2019

    You legend!!! Thank you!!! We're doing it over the weekend so I'll wait   : )
This discussion has been closed.

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