I can't get RAH to launch 2019

Cindy Wall_10115968
Cindy Wall_10115968 Member Posts: 8 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I can't get RAH to launch 2019 when being used by Admin only the user can launch 2019. It is in multi-user. The user has limited access and I cannot change it because it won't launch 2019

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited July 2019
  • Cindy Wall_10115968
    Cindy Wall_10115968 Member Posts: 8 Novice Member Novice Member
    edited July 2019
    I click on 2019 and it launches 2018. the same thing was happening to the user yesterday but the admin could access.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited July 2019
  • Cindy Wall_10115968
    Cindy Wall_10115968 Member Posts: 8 Novice Member Novice Member
    edited June 2020
    For some reason it won't let the user basic things like timesheets etc. Last time we shared a file it was very easy now it seems that it is far more complicated.  I just need the admin and user to have the same access but as we cannot launch 2019 in admin the program is completely useless to us because we cannot change settings which in itself seems to be complicated.
  • Cindy Wall_10115968
    Cindy Wall_10115968 Member Posts: 8 Novice Member Novice Member
    edited July 2019
    This is not the case. I closed the company. hit the disconnect icon then logged off
  • Cindy Wall_10115968
    Cindy Wall_10115968 Member Posts: 8 Novice Member Novice Member
    edited July 2019
    ok so I need to hit exit
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited July 2019
    Have you restarted the computer that is having trouble launching 2019?  maybe try a different browser to log on with?  Clear the cache files?  If the file is being access in 2019 by one of the users, then its been upgraded and the other user will need to access it in 2019 as well.  Then the Admin user can check/edit the role permissions for the other user...
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