Hi, I use Reckon Accounts Premier 2018 Release R2P; how do I upgrade to 2019? Not as clear as usual!

EllenbeeEllenbee Member Posts: 18
edited July 2019 in Accounts Business Range
Is the application called Reckon Business Range 2019 R1?

Comments

  • RavRav Administrator Posts: 9,861 Administrator
    edited July 2019
    Hi Leigh,
    Did you read the upgrade guide? If not, I'll link it below along with the upgrade guide for the tax table update.

    Reckon Accounts Business 2019 Installation & Upgrade Guide

    2019 Reckon Accounts Tax Update Installation & Upgrade Guide
  • Data RecData Rec Reckon Staff Posts: 768 ✭✭✭
    edited July 2019
    Hi Leigh,


    The Reckon Accounts business range includes:

    Reckon Accounts Accounting
    Reckon Accounts Plus
    Reckon Accounts Premier
    Reckon Accounts Enterprise

    https://www.reckon.com/au/downloads-guides/



    Regards,

    Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • EllenbeeEllenbee Member Posts: 18
    edited July 2019
    Hi Rav, Yes, I did, but on Page 34 under Upgrading your company file, it states to double click the Reckon Accounts icon on the desktop.  When I do that it opens my existing file in 2018.  Is that correct?
  • Data RecData Rec Reckon Staff Posts: 768 ✭✭✭
    edited July 2019
    Hi Leigh,

    Have you already downloaded the Reckon Accounts 2019 software installer?

    Have you initiated the installation process which would normally create the icon on the desktop for the Reckon Accounts 2019?

    Check the Windows desktop again, in case you have two similar looking icons, one for the 2018 and the other for the 2019 software.

    Regards,

    Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • EllenbeeEllenbee Member Posts: 18
    edited July 2019
    Sorry!  Where do I find the Reckon Accounts 2019 software installer?? I can't find it and am running out of time!!
  • EllenbeeEllenbee Member Posts: 18
    edited July 2019
    I do not have 2 icons on the desktop; just the one for 2018 which has the current file.
    Every other year there has been two at this stage, so I'm not sure where I'm going wrong!!
  • Data RecData Rec Reckon Staff Posts: 768 ✭✭✭
    edited July 2019
    In the previous post reply (the one with picture), the link has been provided.

    Just as in previous years, you would have had to download the software installer, install it (which creates the shortcut on the desktop) and then you register the software.

    Regards,

    Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • EllenbeeEllenbee Member Posts: 18
    edited July 2019
    Thank you so much!! Finally, it's done!!
  • Data RecData Rec Reckon Staff Posts: 768 ✭✭✭
    edited July 2019
    Glad we could be of assistance.

    Regards,

    Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

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