Your JSON object has some incorrect values
Kris_Williams Member Posts: 2,739 Reckon Accounts Hosted ExpertI would do it again and try to lodge, if it still doesn’t work I would check details. Have you lodged one successfully before this?0
Amanda Hook Member Posts: 9 ✭Hi Ivy, you need to try again & if that doesn't work then check you don't have any characters in any addresses or Super details. I had same problem.0
Sue Member Posts: 1 ✭I am getting same message. I don’t have any characters in my amounts. Has anyone resolved this issue? I would love an answer0
Can anyone help me I am getting the message when lodging STP report
Your JSON object has some incorrect values?? Have lodged many time previously and all was good.0
Can I just confirm that you're using Reckon One that this post has been created under?
Usually, that error message means there is invalid data eg. an invalid or special character in a name or address for example.
If you've recently added a new employee into Reckon One since the last time you were able to successfully submit your STP then that's a good place to start checking.0
Thanks for gettting back to me, Yes I am using Payroll Premier 22/23, haven't changed anything, this message
occurred last pay period as well, thought it may correct itself but hasn't. Only have three employees in this company file. I have another file with 10 employees and it is fine.
Thanks for confirming 🙂. If you're using Payroll Premier rather than Reckon One then I'd recommend taking a look at my post linked below. It contains a guide with a new download file and walkthrough on the fix to this error in Payroll Premier.0
I have done what the guide says, but still not working and now I can't email payslips either.
Is is possible for you to log in remotely to see where the problem is.
Sorry to hear you're still having trouble. One of our technicians from our support team will definitely be able to setup a remote access session to take a closer look into this with you. When you have a chance, please give our team a call on 1300 137 657 and one of tech wizards will get to the bottom of this.0
Thank Ray I made a call yesterday and got it all sorted out1
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