Your JSON object has some incorrect values

Ivy_10240776
Ivy_10240776 Member Posts: 1 Novice Member Novice Member
edited May 2020 in Reckon One
Hi, i try to lodge STP report to ATO, but it keep showing the error"Your JSON object has some incorrect values”, i use the web to login Reckon. is any one could help?

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,768 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited May 2020
    I would do it again and try to lodge, if it still doesn’t work I would check details. Have you lodged one successfully before this?
  • Amanda Hook
    Amanda Hook Member Posts: 8 Novice Member Novice Member
    edited September 2019
    Hi Ivy, you need to try again & if that doesn't work then check you don't have any characters in any addresses or Super details. I had same problem.
  • Sue_10494488
    Sue_10494488 Member Posts: 1 Novice Member Novice Member
    edited February 2020
    I am getting same message. I don’t have any characters in my amounts. Has anyone resolved this issue? I would love an answer
  • Chris_9566250
    Chris_9566250 Member Posts: 28 Reckoner Reckoner

    Can anyone help me I am getting the message when lodging STP report

    Your JSON object has some incorrect values?? Have lodged many time previously and all was good.

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,593 Reckon Community Manager Community Manager
    https://community.reckon.com/discussion/comment/20635857#Comment_20635857

    Hi Chris

    Can I just confirm that you're using Reckon One that this post has been created under?

    Usually, that error message means there is invalid data eg. an invalid or special character in a name or address for example.

    If you've recently added a new employee into Reckon One since the last time you were able to successfully submit your STP then that's a good place to start checking.

  • Chris_9566250
    Chris_9566250 Member Posts: 28 Reckoner Reckoner

    Hi Rav

    Thanks for gettting back to me, Yes I am using Payroll Premier 22/23, haven't changed anything, this message

    occurred last pay period as well, thought it may correct itself but hasn't. Only have three employees in this company file. I have another file with 10 employees and it is fine.

    Cheers

    Chris

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,593 Reckon Community Manager Community Manager
    https://community.reckon.com/discussion/comment/20635877#Comment_20635877

    Hi Chris

    Thanks for confirming 🙂. If you're using Payroll Premier rather than Reckon One then I'd recommend taking a look at my post linked below. It contains a guide with a new download file and walkthrough on the fix to this error in Payroll Premier.

    https://community.reckon.com/discussion/comment/20635541#Comment_20635541


  • Chris_9566250
    Chris_9566250 Member Posts: 28 Reckoner Reckoner

    Hi Rav

    I have done what the guide says, but still not working and now I can't email payslips either.

    Is is possible for you to log in remotely to see where the problem is.

    Chris

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,593 Reckon Community Manager Community Manager

    Hi Chris

    Sorry to hear you're still having trouble. One of our technicians from our support team will definitely be able to setup a remote access session to take a closer look into this with you. When you have a chance, please give our team a call on 1300 137 657 and one of tech wizards will get to the bottom of this.

  • Chris_9566250
    Chris_9566250 Member Posts: 28 Reckoner Reckoner

    Thank Ray I made a call yesterday and got it all sorted out

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