Prodcutkey Invalid. - how do you fix it?
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katrina_10537966
Member Posts: 3 ✭
i have Premier payroll, and with STP there is a error message coming up Prodcutkey Invalid. how do you fix it?
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Comments
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Hi Katrina,
Check out the info in this Help article -
ProductKey is invalid Error in Reckon GovConnect for Payroll Premierℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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thanks, i have tried this and it still has the same message0
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Thanks for trying Katrina.
The other thing I could recommend is to download and install the patch update for Payroll Premier 2019/20 (if that is the edition you are using).
More information on this here -
Payroll Premier 2019/20 Patch Update
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Write a commentI tried this and again it didn't work.
I got an error message saying: the code execution cannot proceed because PWUTILdII was not found,0 -
Make sure the patch file doesn't have a different name like RINB.EXE(1) or something like that when you download it, this will occur if there is more than one download with the same name in your downloads folder/destination.
Also, make sure you're not opening the patch file itself but rather copying it into the required location. More info on this here.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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